frequently

asked questions

ORDERING

Do you have a store I could visit?

Nope! Currently, donna's macarons is based in a licensed kitchen in Portland, Oregon and distributes locally only.

 

Where/how do I get my order? 

1) LOCAL PICKUP (FREE)

Orders placed at any time can be picked up beginning Wednesday of the following week at our partner's shop,

Puffle Waffle located at 661 SE Belmont St. Portland OR 97214, from 1PM-Close on their business days. You may pick up at your convenience on any day/business hour onward. All orders must be confirmed with us and pre-paid prior to pickup. All of these details will be confirmed and finalized with you during time of ordering.

2) LOCAL DELIVERY

All orders can be delivered locally in the Portland Metro/SW Washington area.

A flat fee of $10 applies for areas up to 5 miles from 661 SE Belmont St. and $2/additional mile.

This will be pre-calculated prior to confirming your order.

Where else can we find you?

We can be found at select local retailer locations: Where to Find Us

We're also often at several local events such as the Portland Night Market!

How do I place an order?

Simply send a message here and let us know what you would like!

Please include quantity, flavors, if you'd like to pick-up or arrange delivery + address if applicable. 

Please allow a minimum of 1 week for processing and production.

We will be in contact shortly to complete your order! 

How do payments work?

As soon as we have completed confirming the details for your order,

you will receive an invoice where you may pay online (all major cards accepted)

for pickup orders or cash/check upon delivery. 

ABOUT THE MACARONS

Do your macarons contain nuts or dairy?

Yes. All of our macarons are made with almond flour and some others tree nuts depending on macaron flavor.

Yes. Eggs are used to make shells and most of the fillings used in our macarons contain cream and/or butter.

Are your macarons gluten-free?

A majority of our macarons are gluten-free as the shells are made of almond flour.

However, there are some that are not gluten-free due to their fillings.

Feel free to reach out to ask specific questions.

How long do macarons last?

Macarons are best consumed as soon as possible after you receive your order or within a week if left out in room temperature. For best longer-term storage, place them in an airtight container in the fridge up to 2 weeks and/or freeze up to 6 weeks! Leave the closed container on the counter and allow ~10 -30 minutes before consuming as they are served best at room temperature or slightly chilled.

 

CUSTOM | BULK | RANDOM

Do you ship your macarons?

We do not ship macarons and only serve locally at this time.

Can you make custom flavor/design macarons?

We are able to take a small amount of custom orders per month.

Send in your request and we'll do our best to make it happen based on our schedule.
Please note there is a minimum of 2 dozen per requested type is required for all custom orders.

(Examples: 2 dozen x [custom character], 2 dozen x [single flavor], 2 dozen x [custom color], etc..)

Can you do bigger orders for birthday parties, bridal/baby showers, corporate events, etc.?

Yes! Please reach out to us to get more detailed information.

We will also soon offer macaron towers in several sizes to provide your guests an unique experience!

Is donna's macarons open to wholesale partnerships?

Yes! If it is a good fit for the both of us, we'd love to make something great happen!

Please contact donnasmacarons@gmail.com 

LOCATION

Portland, Oregon USA

Local Pickup | Delivery

Find us at Select Retailers